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Home — Faq
  • The period of time which a product can be changed or returned is 10 days starting from the delivery date. The return costs are always borne by the buyer. It is essential that the products subject to a return are in perfect condition with the seal intact and without obvious signs of use; otherwise, it will not be possible to return. It is the customer’s responsibility to properly pack the items so that they arrive in perfect condition. If the items are returned in a poor condition, we will not be able to make the requested return. Write to us at e_commerce@pence1979.com with the details of your request on change or return.

  • Delivery is usually within 10 working days.

  • We accept all major credit cards and debit cards (Visa, MasterCard, American Express) and PayPal